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Privacy Policy

Last updated: January 2025

Introduction

Mac's Towing Service, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services or visit our website.

Please read this Privacy Policy carefully. By using our services or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request towing or roadside assistance services
  • Fill out contact or service request forms on our website
  • Call us for service or inquiries
  • Email us with questions or feedback

This information may include:

  • Name and contact information (phone number, email address)
  • Vehicle information (make, model, year, license plate)
  • Location and destination addresses
  • Payment information
  • Service history and preferences

Website Usage Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Geographic location (general area)

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide towing and roadside assistance services, including dispatching appropriate equipment, communicating arrival times, and completing service requests
  • Communication: To respond to inquiries, send service confirmations, and provide updates about your service
  • Payment Processing: To process payments and maintain transaction records
  • Service Improvement: To improve our services and customer experience
  • Legal Compliance: To comply with legal obligations and respond to lawful requests
  • Website Analytics: To analyze website usage and improve our online presence

Information Sharing

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

  • Service Partners: With storage facilities, repair shops, or other partners necessary to complete your requested service
  • Insurance Companies: With your insurance company when processing claims (with your authorization)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, safety, or property, or that of others

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Opt out of marketing communications at any time
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us at help@macstowingservice.org.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: